AudaciousThe leading conversational AI platform for concierge customer experiences.
Decagon empowers every brand to deliver concierge customer experiences. Their technology lets industry-defining enterprises deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
Jesse Zhang
Founded Lowkey (a16z, YC), acquired by Niantic. Ex Hudson River Trading, Citadel, and Google. Harvard BS in Computer Science (in 3 years).
Ashwin Sreenivas
Founded Helia (computer vision), acquired by Scale AI. Stanford MS and BS in Computer Science.
From support tickets and hold music to real conversations.
Decagon is building a future where customer experiences are redefined, from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. AI agents work alongside human agents to help users actually resolve their issues, across every channel.
Concierge AI agents
Personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
Mission-critical, millions of users
Agents deployed into enterprises across finance, healthcare, and hospitality, impacting millions of end users.
Magical support experiences
Reliable, intuitive resolutions built with complete ownership from implementation through iteration.
Trusted by industry-defining enterprises.
Used by leaders across finance, healthcare, and hospitality:
Backed by world-class investors:
Recent coverage.
Decagon triples valuation to $4.5B
AI agent startup Decagon triples its valuation to $4.5 billion. Read →
Duet Autopilot launches
The first verified, self-improving AI agent for customer experience. Read →
Talent Density Index
Decagon featured on Paraform’s Talent Density Index. Read →
Why the “Math Mafia” is doing well
Jesse on how olympiad and math-contest backgrounds shape founders, and Decagon’s hiring. Read →
The engineering org is hiring across every team.
Open engineering roles across San Francisco and New York, spanning agents, infrastructure, research, enterprise product, and security.
Agent Orchestration
Agent Engineering
Infrastructure
Research
Enterprise Product
Security
An in-office company built on velocity.
Just Get It Done
Decisive action and speed over prolonged deliberation.
Invent What Customers Want
Build from the customer backwards, not the roadmap forward.
Winner’s Mindset
A fiercely competitive nature and fighting spirit.
The Polymath Principle
Cross-functional range, go deep anywhere it matters.
Build the future of conversational AI agents.
In-office in San Francisco or New York. Engineering roles open across agents, infrastructure, research, and security.